Privacy Policy

This Privacy Policy governs your use of the websites, mobile applications, and technology operated by Rilox E-Mobility Pvt. Ltd.

Last Updated: April 2025

At Rilox E-Mobility Pvt. Ltd., accessible via riloxemobility.com, we are committed to respecting your privacy and protecting your personal information.

Information Collection and Use

We collect two types of information:

Personal Information

  • Name
  • Address
  • Email
  • Contact Details
  • Location
  • KYC Identification

Non-Personal Information

  • Usage Data
  • Browser Details
  • Device Information
  • Analytics Data

When We Collect Your Personal Information

Account registration

KYC verification

Payments and account funding

Customer support interactions

Surveys, contests, and promotions

Voluntary submissions on the app or website

Log Data and Device Information

  • IP address
  • Device type and OS version
  • GPS data and route tracking
  • Battery status (IoT)
  • Session data and timestamps
  • Error and crash reports

Third-Party Information

We may receive information from third-party sources to improve accuracy, security, and overall user experience.

Children's Privacy

Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

Cookies

We use cookies to enhance user experience, remember preferences, analyze traffic, and deliver personalized content. You may disable cookies through your browser settings.

How We Use Your Information

  • Operate and improve our Services
  • Manage registrations and user accounts
  • Enable IoT vehicle tracking
  • Communicate updates and policy changes
  • Deliver personalized experiences and marketing
  • Analyze usage and platform performance

Information Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

  • Third-party service providers such as hosting, payment, analytics, and support partners
  • Legal or regulatory authorities when required
  • Emergency situations to protect users, property, or public safety

International Data Transfers

Data may be stored or processed in India or other countries where we or our partners operate. By using our Services, you consent to such data transfers.

Data Security

We apply industry-standard security measures to protect your data. However, no system can guarantee complete security. By using our Services, you acknowledge this risk.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies separately.

Policy Changes

We may update this Privacy Policy from time to time. Any updates will be posted clearly on our platform. Users are encouraged to review this page periodically.

Your Choices and Opt-Out

You may manage your personal information and communication preferences through your account settings. Marketing emails can be unsubscribed using the opt-out links provided.

Review and Update Information

You can access and update your personal data through your account on our website or mobile application. For assistance, please contact our support team.

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall fall under the jurisdiction of the courts in India.

Rilox E-Mobility Pvt. Ltd.