This Rental Agreement (“Agreement”) sets forth the legally binding terms and conditions governing your use of the services provided by Rilox E-Mobility Pvt. Ltd. (“Rilox E-Mobility,” “we,” “our,” or “us”), accessible via riloxemobility.com and associated mobile applications
(“Services”). By using our Services, you agree to comply with all terms outlined herein.
Important:
- You must possess a valid driver’s license.
- No cash payments shall be made directly to any individual. All transactions must be processed through approved digital payment methods on the Rilox E-Mobility App.
1. Services Provided:
Rilox E-Mobility offers rental electric scooters (“Scooters”) under various rental plans specified in our App, including:
- Electric scooters with a specific range per charge, provided with batteries.
- Swapable Battery solutions and related accessories.
- Maintenance, repairs, and 24/7 roadside assistance.
Ownership of all scooters remains with Rilox E-Mobility at all times.
2. Fees and Payment:
All rental fees, security deposits, service charges, and repair costs must be paid via the secure digital wallet within our App (“Rilox Wallet”). You must maintain a minimum wallet balance as stated in your rental plan. Failure to maintain the required balance may result in immediate suspension of services.
3. Rider’s Responsibilities:
- Scooters must be used solely by the registered rider aged 18 or above.
- Riders must inspect scooters thoroughly before use and immediately report any defects.
- Riders must return scooters on time and in good condition, except normal wear and tear.
- Riders bear full liability for any damage, theft, loss, or legal infractions involving scooters during the rental period.
4. Subscription Plans:
- Subscription details, including fees and durations, are clearly outlined in the App and subject to change.
- Subscription begins upon successful payment of rental fees and security deposits.
- Subscriptions may be terminated without refunds for early termination.
- Security deposits are refundable after deducting applicable charges.
5. Use and Return of Scooters:
- Scooters must be returned to the designated Rilox Hub at the end of your rental period.
- Late returns will result in additional fees, including potential scooter immobilization.
- All scooters and accessories must be returned in the condition they were provided.
6. Prohibited Activities: Riders shall NOT:
- Allow minors or unlicensed individuals to operate scooters.
- Ride scooters under the influence of alcohol or drugs.
- Modify, tamper, or repair scooters through unauthorized personnel.
- Engage in dangerous activities (e.g., racing, stunts, exceeding 60 km/hr).
- Violate traffic or safety laws.
7. Liability and Risk Acknowledgment:
- Scooters and services are provided “as is.” You acknowledge all inherent risks associated with scooter rentals.
- You release Rilox E-Mobility and associated parties from any liability for damages, injuries, or losses arising from your scooter use.
- Riders are responsible for all costs resulting from accidents or damage incurred during scooter use.
8. Cancellation and Refund Policy:
- Cancellation requests must be submitted through the App.
- Full refunds will be issued for cancellations made within 24 hours of booking, provided the rental period has not commenced.
- No refunds will be provided after commencement of the rental period.
- Security deposits will be refunded after deducting any applicable charges or penalties as per this Agreement.
- Refunds will be credited to your original payment method or Rilox Wallet within 7-10 business days.
9. Termination:
Rilox E-Mobility reserves the right to terminate services immediately and without prior notice for violations of this Agreement or for other operational reasons.
10. Changes to Terms:
We may amend these terms at any time. Continued use of our services after modifications signifies your acceptance of revised terms.
11. Governing Law:
This Agreement is governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.
12. Force Majeure:
Rilox E-Mobility shall not be responsible for service disruptions caused by events beyond our control (e.g., natural disasters, government mandates).
13. Acceptance of Agreement:
By digitally accepting these Terms and Conditions, you confirm:
- You are at least 18 years old.
- You understand and voluntarily agree to these terms without any coercion.
Contact Information: For any queries, please contact us at:
Rilox E-Mobility Pvt. Ltd.
Email: support@riloxemobility.com
Website: riloxemobility.com
Last updated: April 2025
