Terms and Conditions

1. Services Provided

Rilox E-Mobility offers rental electric scooters ("Scooters") under various rental plans specified in our App, including:

• Electric scooters with a specific range per charge, provided with batteries.
• Swapable battery solutions and related accessories.
• Maintenance, repairs, and 24/7 roadside assistance.

Ownership of all scooters remains with Rilox E-Mobility at all times.

2. Fees and Payment

All rental fees, security deposits, service charges, and repair costs must be paid via the secure digital wallet within our App ("Rilox Wallet"). You must maintain a minimum wallet balance as stated in your rental plan. Failure to maintain the required balance may result in immediate suspension of services.

3. Rider's Responsibilities

• Scooters must be used solely by the registered rider aged 18 or above.
• Riders must inspect scooters thoroughly before use and immediately report any defects.
• Riders must return scooters on time and in good condition, except for normal wear and tear.
• Riders bear full liability for any damage, theft, loss, or legal infractions involving scooters during the rental period.

4. Subscription Plans

• Subscription details, including fees and durations, are clearly outlined in the App and subject to change.
• Subscription begins upon successful payment of rental fees and security deposits.
• Subscriptions may be terminated without refunds for early termination.
• Security deposits are refundable after deducting applicable charges.

5. Use and Return of Scooters

• Scooters must be returned to the designated Rilox Hub at the end of the rental period.
• Late returns may result in additional fees, including potential scooter immobilization.
• All scooters and accessories must be returned in the condition they were provided.

6. Prohibited Activities

• Allowing minors or unlicensed individuals to operate scooters.
• Riding under the influence of alcohol or drugs.
• Modifying, tampering, or repairing scooters through unauthorized personnel.
• Engaging in dangerous activities such as racing, stunts, or exceeding 60 km/hr.
• Violating traffic or safety laws.

7. Liability and Risk Acknowledgment

Scooters and services are provided "as is." You acknowledge all inherent risks associated with scooter rentals.

You release Rilox E-Mobility and associated parties from any liability for damages, injuries, or losses arising from your scooter use. Riders are responsible for all costs resulting from accidents or damage incurred during scooter use.

8. Cancellation and Refund Policy

• Cancellation requests must be submitted through the App.
• Full refunds will be issued for cancellations made within 24 hours of booking, provided the rental period has not commenced.
• No refunds will be provided after commencement of the rental period.
• Security deposits will be refunded after deducting applicable charges or penalties.
• Refunds will be credited to your original payment method or Rilox Wallet within 7-10 business days.

9. Termination

Rilox E-Mobility reserves the right to terminate services immediately and without prior notice for violations of this Agreement or for operational reasons.

10. Changes to Terms

We may amend these terms at any time. Continued use of our services after modifications signifies your acceptance of revised terms.

11. Governing Law

This Agreement is governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.

12. Force Majeure

Rilox E-Mobility shall not be responsible for service disruptions caused by events beyond our control, including natural disasters and government mandates.

13. Acceptance of Agreement

• You are at least 18 years old.
• You understand and voluntarily agree to these terms without any coercion.